Frequently Asked Questions

How does this subscription work?
Our publications are reproducible. Simply stated, this means we send you one black-line master per month, and you make copies for your school or district. Many of our schools mail the newsletters with a school calendar, progress report, or menu so parents don’t miss any of this critical information for helping their children succeed.

What is the personalization?
Your free personalization is a great way to let parents know you care. You get two lines at the top of each issue for your name and school, or a motto. You get the credit for sending home these helpful tips.

How can I change my personalization?
For permanent personalization changes, please fill out a Customer Care form, or call us at 800-394-5052. If you’d like to run a special seasonal message, you can enter temporary information on the Web page where you access your PDF. Active subscribers can select “View Subscriptions” and then select the publication they’d like to print with their special message.

How can I change my contact information?
You can make changes to your subscription information, such as your address, name, and telephone number, by logging in to the Subscriber Access area and clicking on Update Profile, and changing the information there. You can also fill out a Customer Care form through the Web site or call us at 800-394-5052.

When are the newsletters mailed?
Subscriptions run September through May. Each month we’ll send you a personalized, black-line master of the issue. The issues are mailed early in the month prior to the cover date, giving you plenty of time to review and reproduce them. For example, the September issue is mailed at the beginning of August.

Do you publish your newsletters in any other languages?
Yes! All of our newsletters are currently available in Spanish as well as English. If you add the Spanish version to your subscription, you’ll receive one English master and one Spanish master each month to make sure you reach all your parents.

Who writes your newsletters?
We have a wonderful team of fellow educators and seasoned journalists who understand the issues and challenges facing today’s parents.

How can I give you my ideas or comments?
We always want to hear from our subscribers. You can give your editorial ideas, comments, or suggestions to us by filling out the Customer Care form on this Web site or feel free to give us a call. Your comments make a difference!

What’s the difference between a single-school subscription and a district subscription?
Since our publication is copyrighted, we give subscribers a license to reproduce it based on the number of copies you’ll be making each month. A single-school subscription allows you to reproduce the issues for one school building only. This means your own personalized newsletter will be sent directly to your school each month. A district subscription allows you to reproduce each issue for the parents of students in more than one building according to the district size you select. One black-line master is sent to the district subscriber, who distributes it throughout the district. Please take a moment to read our copyright agreement, and feel free to call us with any questions. If you’d like to know more about district pricing, please call our Customer Care department at 800-394-5052.